Shipping Policy
We are committed to getting your order to you as quickly and safely as possible. Please review the information below to learn more about our shipping process.
Domestic Shipping
- Processing Time: Orders are processed within 1-2 business days after purchase.
- Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location.
- Shipping Costs: FREE SHIPPING - Expedited Options would be available in certain cases at the buyers expense.
International Shipping
- Processing Time: International orders are processed within 2-3 business days.
- Delivery Time: Delivery times vary depending on the destination and shipping method, typically ranging from 7-21 business days.
- Shipping Costs: International shipping costs will be calculated at checkout. Please note that customs fees and taxes may apply, and they are the customer’s responsibility.
Order Tracking
Once your order has shipped, you will receive an email with your tracking information. You can use this link to track your package online.
Returns and Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not, we are happy to accept returns and exchanges under the following conditions:
Return Policy
- Timeframe: You can return items within 30 days of receiving your order.
- Condition: Items must be unused, in their original condition, and with all tags attached.
- Non-returnable Items: Personalized or custom items, sale items, and gift cards are not eligible for return.
How to Return an Item
- Contact Us: Email us at ownyourhabitat@gmail.com to initiate a return. Please include your order number and the reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Refund Process: Once we receive and inspect your return, we will process your refund within 3 business days. Refunds will be issued to your original payment method.
Exchanges
- If you would like to exchange an item for a different size, color, or product, please follow the return process above and indicate that you want an exchange. We will ship the new item once the original product is received.
Damaged or Incorrect Items
In the rare case that your item arrives damaged or incorrect, please contact us within 7 days of delivery at ownyourhabitat@gmail.com. We will arrange a return or replacement at no additional cost to you.